Cookie Usage Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function, remember preferences, and understand how users interact with services.

2. How CX Pond Uses Cookies

We use cookies and similar technologies to:

• Keep users signed in and maintain secure sessions.
• Remember preferences such as language, display, and consent settings.
• Support core platform functionality, including navigation and account features.
• Measure usage and performance to improve reliability and user experience.
• Detect abuse, protect accounts, and improve security controls.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are required for the platform to function. They enable login, session continuity, and security-related operations.

3.2 Functional Cookies

These cookies remember choices you make, such as interface preferences and certain account settings, to provide a more personalized experience.

3.3 Analytics Cookies

These cookies help us understand traffic and feature usage, so we can improve the platform. Analytics data is used in aggregated form where possible.

4. Third-Party Cookies

Some trusted service providers used by CX Pond (for example, analytics, security, or infrastructure tools) may place cookies or similar identifiers to provide their services. These providers are expected to handle data in line with applicable data protection requirements.

5. Cookie Consent and Control

Where required by law, we request consent before placing non-essential cookies.

You can also manage or disable cookies through your browser settings. If you block necessary cookies, some features may not work correctly.

6. Retention

Cookies may be session-based (deleted when you close your browser) or persistent (stored for a defined period). Retention periods depend on cookie purpose and technical requirements.

7. Changes to This Policy

We may update this Cookie Usage Policy from time to time to reflect legal, technical, or service changes. Updated versions will be posted on this page with a revised effective date.

8. Contact

For questions about cookie usage or consent, contact: support@cxpond.com